This special episode features the audio pulled from our LIVE video podcast. Check out our Facebook group to watch the replay.

What is your customer experience like? In this special episode, the guys share tips on how to improve the overall customer experience, which they all agree is the most important factor in contributing to customer happiness and satisfaction. Along the way, Carl shows the real reason why Yeti's are hard to find. Dan gets literally poop-faced. And Michael casually mentions photographing seniors in Rio.

Informative and entertaining, grab your favorite beverage and press "play".  And don't forget to subscribe!